RETURN POLICY

ORDER & RETURNS

 

Order Cancellation

We accept cancellations up to 9 pm, one day prior to delivery. You can cancel your order by contacting us on WhatsApp on +91 8882105774. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of our website, we are at sole discretion to cancel such orders. 

 

Return & Refund Policy 

In the event that you have any quality complaints about any produce you may WhatsApp us at +91 8882105774 by sending us a picture of the said produce within 24 hours of delivery. If the complaint is found to be justified, we would be happy to provide you a store credit, to be used against other purchases on the website or if available, provide you a replacement of the defective items. We accept returns at the time of delivery too, if you feel the quality of the produce is not up-to the mark. 

For any other queries, questions or feedback, please contact us at WhatsApp: +91 8882105774

 

 

PRIVACY POLICY

Welcome to www.kyssafarms.com owned by Kyssa India Organic And Natural Private Limited; a company incorporated in India and having its registered office at A-55/9 Dlf-I, Gurugram, Gurgaon HR 122002 INDIA.

 This policy applies to any personal information provided by you through the Kyssa Farms websites (www.kyssafarms.com). It is important that you read this privacy policy together with any other privacy policy Kyssa Farms may provide on specific occasions from time to time when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This policy supplements any such other policies and is not intended to override them.

 

Kyssa India Organic And Natural Private Limited::

This Privacy Policy governs the manner in which Kyssa India Organic And Natural Private Limited and its subsidiaries, partners, agents and affiliates collect, use, maintain and disclose information collected from users of the Kyssa India Organic And Natural Private Limited (www.kyssafarms.com).

As part of the registration process on the Site, Kyssa India Organic And Natural Private Limited may collect the following personally identifiable information about you: name including first and last name, alternate email address, mobile phone number and contact details, city and postal code.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert the Users when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Kyssa India Organic And Natural Private Limited may collect and use User's personal information for the following purposes:

  • To improve customer service:
  • Information provided by Users helps us respond to the customer service requests and support needs, more efficiently.
  • To personalize Customer/User experience:
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve on our Site’s functionality.
  • To send the User/s information they agreed to receive about topics of interest to them.
  • To send periodic emails.
  • To run a survey, promotion, contest, or other Site feature.
  • We may also use feedback provided by the User/s to improve our products and services.

We may use the email address to respond to the inquiries, questions, and/or other requests of User/s. If User/s decide/s to opt to be part of our mailing list, then the User/s will receive emails about company news, updates, related product or service information, etc. If at any time the User/s would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

 

Account and Registration Obligations

All shoppers have to register and login for placing orders on the site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting us at hello@kyssafarms.com

All shoppers have to register and login for placing orders on the site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting us at hello@kyssafarms.com

 

How we protect User's information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User's personal information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 Sharing personal information of User/s::: We do not trade, sell, or rent User's personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding User/s with our subsidiaries, our business partners, trusted affiliates and advertisers for the purposes outlined above.

 Changes to this privacy policy: Kyssa India Organic And Natural Private Limited shall update this privacy policy at its sole discretion, the date of updation would reflect on this page. Users are advised to check this page for any changes in the privacy policy and to stay informed about how the personal information of the Users is protected by us. The User/s hereby acknowledge/s and agree/s that it is their responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms: By using this Site, the Users signify their acceptance of this policy as may be modified from time to time. The Users are advised not to access this site if they do not agree to our privacy policy. The above mentioned privacy policy shall be applicable for the information and data collected by our call centers as well.

Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at hello@kyssafarms.com or +91 8882105774.